What is your return policy?
We want you to love your purchase. You have 30 days from the receipt of your order to return an item if the fit or feel isn't perfect. To be eligible for a refund, items must be in new condition, unworn, unwashed, and with their original tags attached.
How do I initiate a return?
The process is simple. Please email our support team at support@maisonrae.com with your order number. We will send you a return authorization and step-by-step instructions. Note: Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.
How much is shipping?
We believe in simple, transparent pricing. We offer Free Standard Shipping on all orders. No minimums, no codes required.
Do you ship internationally?
Yes, we ship worldwide. We believe smart luxury belongs everywhere. Please note that for international orders, delivery times may vary slightly depending on your local customs procedures.
How can I track my order?
You can track your package directly on our website. Simply visit the "Track Order" link in our site menu and enter your order number and email address. You will also receive a tracking link via email as soon as your package ships.
What payment methods do you accept?
We accept a wide range of secure payment options:
- Credit & Debit Cards: Visa, Mastercard, American Express, Discover.
- Digital Wallets: Apple Pay, Google Pay, PayPal.
- Accelerated Checkout: Shop Pay.
How can I get in touch with you?
Our team is here to help. You can reach us via email at:
Email: support@maisonrae.com
Customer Service Hours
We aim to respond to all inquiries within 24 hours.
- Monday to Friday: 9:00 AM – 5:00 PM CST
- Saturday & Sunday: Closed